Concierge

Professional, friendly, and competent service and advice to guests regarding the hotel's offerings, other Seiler Hotels, and the destination. Provides information to hotel guests and assists with any problems. Handles incoming and outgoing luggage, luggage storage (skis, etc., in cooperation with the ski manager), and issues the corresponding receipts. Completes all types of reservations (hotels, restaurants, ski instructors, mountain guides, hairdressers, rental cars, taxi and flight transfers, train and plane seats, etc.). Monitors the circulation of internal and external mail, as well as parcel post (mail transfer for arriving or departing guests). Responsible for all luggage transfers from the train station or taxi stand to the hotel room and back: coordination with chauffeur, coachman, receptionist, welcome parking, and housekeeper. Responsible for effective information management. - Promotional material, LHW & Swiss Deluxe brochures, Zermatt Tourism leaflets …