Lead Group IT Service Desk (w/m/d)

Komax AG Lead Group IT Service Desk (w/m/d) Your tasks: * Own and continuously enhance End\-User Services, including IT Helpdesk, Service Desk, 1st Level Support, and End\-User Computing, ensuring reliable and business\-focused service delivery. * Ensure stable, secure, and efficient IT operations while delivering an outstanding end\-user experience through high\-quality support services and effective issue resolution. * Drive process optimization and automation initiatives to improve service efficiency, reduce costs, and implement scalable support delivery models, including nearshore, offshore, and outsourcing solutions. * Define and manage end\-user workplace standards, including device lifecycle management, procurement processes, onboarding, and replacement programs in alignment with business and security requirements. … Vollständiges Inserat und Bewerbung: https://www.jobscout24.ch/de/job/8605f335-0efe-486f-a192-e9f402ac527d/