2nd Level IT Supporter

2nd Level IT Supporter # (m/f/d) Freelance/temporary employment for a project Zurich Start date: asap Reference number: 896777/1 Responsibilities ### * Identify, evaluate and prioritize user problems and complaints; create and assign problem tickets using ticketing system (Service-Now) * Analyze customer problems and formulate plans of resolution, utilize all technical resources to solve user problems  * Perform routine software and/or hardware installations, updates, and upgrades following established documented policies and procedures * Test and pilot new IT technology  * Use knowledgebase, technical library, and on-line references to research, identify, and apply solutions to systems problems * Basic project management for IT topic * Process PC requests on the IT Service-Catalogue  * Interface with Third Level Support team and vendors when the problem requires escalation * Find improvements in current first level support processes … Vollständiges Inserat und Bewerbung: https://www.hays.ch/jobsuche/stellenangebote-jobs-detail-2nd-level-it-supporter-zurich-896777/1